Find quick answers to common questions about our CPAP products, shipping, returns, and more.

❓ Frequently Asked Questions (FAQ)

1. Do I need a prescription to buy a CPAP machine or mask?

No. In the UK, you can purchase CPAP equipment such as machines, masks, and accessories without a prescription. However, we strongly recommend consulting a medical professional before starting therapy.

2. Are your products genuine and medically approved?

Yes. All our CPAP products are sourced from trusted manufacturers and meet applicable UK regulatory standards. Many are MHRA-registered where required.

3.Do you offer free delivery?

Yes! We offer free next working day delivery on all orders to the UK mainland. Orders placed before 2:00 PM are dispatched the same day (Monday to Friday).

4. Can I return a CPAP product if I change my mind?

We accept returns on unused, unopened products within 14 days of delivery. Due to hygiene regulations, we cannot accept returns of used masks, tubing, or machines unless faulty. See our Return Policy for full details.

5. Do you ship outside the UK?

Currently, we only ship to addresses within the United Kingdom, including mainland UK, Northern Ireland, Highlands & Islands, and Channel Islands.

6. What payment methods do you accept?

We accept all major debit and credit cards, as well as secure checkout through Shop Pay, Apple Pay, Google Pay, and PayPal.

7. How do I track my order?

Once your order is dispatched, you’ll receive an email with tracking information from our courier partner. You can follow your delivery in real time.

8.What if I have questions about which mask or machine to choose?

You’re welcome to contact our customer care team for guidance. While we don’t offer medical advice, we can help you understand the features and compatibility of our products.

  • Free Next Day Shipping

    We ship across the UK with fast, private delivery—no stress, just sleep.

  • Expert Support

    Our team includes certified sleep therapy professionals ready to guide you.

  • Genuine, Registered Devices

    We only sell CE-marked, authentic equipment for your safety.

Reliable UK CPAP Source with MHRA & EUDAMED Registered Products. Free Next Day Shipping & Easy Returns.